Nathan Walker

Healthcare AI · Global Sales Engineering Leadership · Enterprise CCaaS & Agentic AI
Austin, TX
512.781.2507
nwalker85@gmail.com
linkedin.com/in/nwalker85
nwalker.cc
$50M+
Enterprise AI revenue influenced · $17M Visionworks largest
3 → 50
SE org scaled · 4 post-acq BUs · NA / EMEA / APAC / LATAM
100+
Production deployments · Genesys, NICE, Five9, AWS Connect, EHR
3 of 3
2025 analyst placements · Everest, IDC, Gartner MQ Visionary
Summary
Sales engineering leader who builds healthcare AI practices from inception and scales global SA/SE organizations through founding-stage growth and post-acquisition consolidation. $50M+ enterprise AI revenue influenced across 20+ healthcare accounts spanning payer, provider/IDN, DSO/specialty, RCM, ambulatory, vision, and home health. Founded NASA — Network of Amelia Solution Architects — scaling 3 → ~50 engineers across four BUs and four regions. Hands-on across the healthcare interoperability stack (Epic, Cerner, Meditech; FHIR/HL7) and end-to-end HIPAA/HITECH program design.
Core Competencies
Healthcare & Interop
EpicCernerMeditechFHIR R4 / SMART on FHIRHL7 v2.xHIPAA/HITECH42 CFR Part 2Payer / Provider / IDN / DSO / RCM
AI & Agent Stack
Azure AI FoundryLangGraph / LangChainModel Context Protocolpgvector / DiskANNMulti-agent orchestrationRAGJudge LLMReal-time voice agents
CCaaS, GTM & Governance
GenesysNICEFive9AWS ConnectLiveKit / SIPMEDDPICC · ChallengerPOC governanceSOC 2 · FedRAMP · ISO 42001 · EU AI Act · NIST AI RMF
Experience
Nov 2025 – Jan 2026
Remote
Quant
Vice President, Business Solutions — GTM, Customer Strategy & AI Solutioning
·Owned enterprise solution architecture and customer-facing technical alignment across Sales, Product, and Delivery for an agentic AI platform — discovery, architecture, ROI narrative, risk controls, operational KPIs, delivery plan.
·Designed end-to-end Genesys Cloud → agentic AI telephony integration via LiveKit SIP for enterprise customer engagement.
Apr 2019 – Oct 2025
Austin, TX / Remote
SoundHound AI / Amelia(formerly IPsoft Amelia)
Senior Director, AI for Enterprise & Global Solution Architecture
Healthcare Practice Build
·Built Amelia's healthcare practice from inception. Closed UMiami Health (first intentional healthcare customer, co-sold) and $17M Visionworks — blueprint replicated across DSO/specialty and vision. Paid engagements at Aspen Dental (TAG), Coast Dental, Eyefinity, VSP, Wellstar, Allina, Willis-Knighton, Manitoba Blue Cross, Aveanna, Modivcare, CareNow, McKesson, Alpha Labs. Pursuits at HCA, Sutter, Ochsner, Optum, Isabel Healthcare, UpHealth.
·Led Epic, Cerner, and Meditech integration engagements — FHIR + HL7-mediated clinical and administrative context for voice and digital workflows; HIPAA/HITECH compliance designed end-to-end.
·Partnered directly with CIO, CMIO, and CXO leadership across patient access, intake, scheduling, waitlist recovery, no-show recapture, prior authorization, post-visit collections, and post-discharge workflows.
Global Practice Building & Leadership
·Founded NASA — scaled 3 → 10 engineers as Director establishing the brand, culture, and operating cadence. Promoted Implementation Engineer → Senior Director across four roles.
·Scaled to ~50 engineers across four post-acquisition BUs (Enterprise, Restaurants, Automotive, Smart Answering) spanning NA, EMEA, APAC, and LATAM as Sr. Director. Designed the SE operating model end-to-end: hiring, enablement, certification, Communities of Practice, utilization.
NATHAN WALKER · nwalker85@gmail.com
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Nathan Walker
Healthcare AI · Global Sales Engineering Leadership · Enterprise CCaaS & Agentic AI
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Apr 2019 – Oct 2025
Austin, TX / Remote
SoundHound AI / Amelia(formerly IPsoft Amelia)continued
Senior Director, AI for Enterprise & Global Solution Architecture
Revenue Impact & Enterprise Deployment
·$50M+ closed enterprise AI deals — $17M Visionworks, $9M competitive displacement (SoCal Edison), $6.25M Chipotle; material contribution at UMiami Health, Wellstar, and Thomson Reuters; principal solutioning on enterprise pursuits at HCA, Sutter, Ochsner, Optum.
·Led 100+ production deployments across Genesys, NICE, Five9, AWS Connect, custom SIP, EHR, CRM, ITSM, and backend API integrations.
Frameworks, Centers of Excellence & Authorship
·Delivered three 2025 analyst placements end-to-end — Everest Group PEAK Matrix Leader, IDC MarketScape Leader, Gartner Magic Quadrant™ Visionary in Conversational AI — owning pipeline, briefings, and demos.
·*Authored Architecting Certainty: The Definitive Guide to the High-Stakes Product Demonstration*** — demo philosophy and presenter playbook (Hero's Journey narrative + eight-pillar framework) operationalizing the Golden Demo Library, POC governance, and analyst-briefing posture across the global SE/SA practice.
·Compressed time-to-demo from weeks to days. Architected a Domain Intelligence Schema (DIS)–seeded demo generation system converting discovery inputs (vertical, persona, use case) into runnable agent demos and presenter narratives.
·Authored a 50+ page Presales Transformation Roadmap — full-lifecycle operating model (intake → discovery → demo → scoping → SOW → handoff → POC → sandbox → RFX) with build/buy decisioning per stage and 3-year projected ROI.
·38% POC win rate · 114% sales win conversion lift · 40+ hrs/quarter SE prep saved. Built the POC governance and evaluation framework, Golden Demo Library, and APEX Automation Center of Excellence that produced them.
·Authored Amelia's regulatory compliance reference guide (HIPAA/HITECH, GDPR, EU AI Act, ISO/IEC 42001, NIST AI RMF, BIPA, COAIA + 20 frameworks), the flagship product demonstration on SoundHound's Amelia product page, and the SoundHound voice AI blog feature How Amelia 7's Agentic Framework Unlocks Flexible Automation.
Feb 2007 – Sep 2018
Austin, TX
OneSupport(formerly teleNetwork, Inc.)
Operations Manager — Technical Operations & Automation Builder
·Productized internal automation to SaaS, licensed to Frontier Communications (~$2M ARR). Engineered the workflow automation platform replacing manual dispatch. Led 40+ person technical operations team across telecom, broadband, and field service programs; top-decile quality, efficiency, and CSAT.
Speaking · Analyst · Frameworks · Education
Speaking
Gartner, Forrester, NVIDIA GTC, HIMSS, CCW; MBA guest lectures.
Analyst
2025 — Everest Group PEAK Matrix Leader; IDC MarketScape Leader; Gartner Magic Quadrant Visionary in Conversational AI.
Published
Architecting Certainty (high-stakes demo methodology); Domain Intelligence Schema (semantic agent modeling); Regulatory Compliance Reference Guide for Conversational AI.
Education
A.A.S., Computer Networking — ITT Technical Institute (2006)
IBM Data Science Professional Certificate
CCNA (prev.)
NATHAN WALKER · nwalker85@gmail.com
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